Last Updated: September 7, 2025

Welcome to Tohfa Jewels (tohfajewels.in). Your privacy is of paramount importance to us. This Privacy Policy outlines how we collect, use, protect, and share your personal information when you visit our website or make a purchase. We are committed to protecting your data and handling it responsibly, in compliance with India’s Digital Personal Data Protection Act (DPDPA), 2023.

By using our website, you agree to the collection and use of information in accordance with this policy.

 

What Information Do We Collect?

We collect information to provide and improve our service to you. This includes:

  • Personal Information You Provide: When you create an account, place an order, or contact us, you may provide us with personal information such as:

    • Your Full Name

    • Email Address

    • Shipping and Billing Address

    • Phone Number

  • Order & Payment Information: We collect information related to your orders, such as the products you purchase. However, we do not collect or store your financial details like credit/debit card numbers or bank account information. All payments are processed through our secure, third-party payment gateway partners.

  • Automatically Collected Information: When you browse our website, we automatically collect certain technical information about your device, including:

    • Your IP Address

    • Browser Type and Version

    • Device Type

    • Pages you visit on our site and the time spent on those pages. This is collected via cookies and similar technologies.

 

How Do We Use Your Information?

We use the information we collect for the following purposes:

  • To Fulfill Your Orders: To process your payments, dispatch your products, and manage deliveries.

  • To Communicate With You: To send you order confirmations, shipping updates, and respond to your customer service inquiries.

  • For Marketing & Promotions: To send you information about new arrivals, special offers, and promotions via email or SMS, only if you have opted in to receive such communications. You can unsubscribe at any time.

  • To Improve Our Website: To analyze website traffic and user behaviour, helping us enhance our website design, product offerings, and overall customer experience.

  • To Comply with Legal Obligations: To meet legal and regulatory requirements.

Who Do We Share Your Information With?

We do not sell your personal data to third parties. We only share your information with trusted partners who are essential to our operations:

  • Logistics & Courier Partners: To deliver your orders, we share your name, address, and phone number with our courier partners.

  • Payment Gateways: To process your payments securely.

  • Marketing & Analytics Partners: To help us understand our website performance and manage our marketing communications.

These third parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.

How We Protect Your Information

We take the security of your personal data seriously and implement reasonable security practices and procedures, including Secure Sockets Layer (SSL) technology, to protect it from unauthorized access, use, or disclosure. However, please note that no method of transmission over the Internet is 100% secure.

Your Control Over Your Information

You have the right to:

  • Access and Review: Access the personal information we hold about you by logging into your account.

  • Correct or Update: Update or correct any inaccuracies in your personal information.

  • Withdraw Consent: Unsubscribe from our marketing communications at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.

Updates to Our Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date at the top. We encourage you to review this policy periodically.

Grievance Officer & Contact Information

If you have any questions, concerns, or grievances regarding this Privacy Policy or the handling of your data, please contact us at:

Email: info@tohfajewels.in

Address: Tohfa Jewels, Nawaith Colony, Bhatkal, Karnataka, 581320, India